Return-Refund Policy
At Chief Chairs, we are committed to providing our customers with high-quality office chairs and ensuring that your shopping experience is a positive one.
We understand that sometimes returns are necessary, and we want to make the process as easy and hassle-free as possible. Please take a moment to review our detailed Refund and Return Policy below.
RETURNS
If you're not completely satisfied with your purchase, we offer a straightforward return process. You may return your office chair within 30 days of receiving the item, provided that the following conditions are met:
Unused and in Original Condition: The item must be unused, undamaged, and in the same condition as when it was shipped to you.
Original Packaging: The item should be in its original packaging, including all accessories, manuals, and documents that came with it. This helps ensure the item is protected during the return process.
Proof of Purchase: Please provide proof of purchase, such as your order number or receipt, to help us process your return efficiently.
REFUNDS
We strive to process returns quickly and fairly. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved:
The refund will be processed to your original payment method within 3 business days.
You will receive a confirmation email once the refund has been issued, ensuring you're informed every step of the way.
RETURN PROCESS
To ensure a smooth return, we’ve outlined the following steps:
Contact Us: Reach out to us at care@chiefchairs.com to initiate your return. Be sure to include your order number and the reason for the return so we can assist you effectively.
Ship the Item Back: After we approve your return, we’ll provide you with simple, clear instructions on how to send the item back. We recommend packing the item securely in its original packaging to avoid any damage during the return transit.
Receive Your Refund: Once we receive the returned item, we will process your refund within 3 business days. A confirmation email will be sent to you once the refund has been issued.
No Hidden Fees
We believe in transparency. Returns are completely free of charge — no restocking fees, and we cover the return shipping costs.
EXCHANGES
Currently, we do not offer direct exchanges. However, if you wish to receive a different item, you may return your original purchase for a refund and then place a new order for the item you want. We are here to ensure your satisfaction, so don’t hesitate to contact us for assistance.
DAMAGED OR DEFECTIVE PRODUCTS
We take great care in ensuring all products are in perfect condition before shipping. However, if you receive a damaged or defective item, we are here to help. Please contact us immediately at care@chiefchairs.com, and we will work with you to resolve the issue.
- Arrange for the return of the damaged or defective product.
- Offer you a replacement or a full refund, whichever you prefer.
We truly appreciate your trust in us and your business. At Chief Chairs, our goal is to ensure your satisfaction, and we are here to assist you at every step of your journey with us. If you have any questions or need further assistance, don’t hesitate to reach out. We look forward to serving you again soon.