Chief Chairs – Your Questions, Answered

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What makes Chief Chairs different from other office chair brands?

Chief Chairs blends ergonomic design, comfort, and durability. Made with quality materials, our chairs offer adjustable features for long-lasting support, ideal for both home and office use. They combine modern aesthetics and functionality to enhance your workspace.

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How do I choose the right chair for my needs?

To choose the right chair, consider your daily usage, body type, and desired features. For long hours of sitting, we recommend ergonomic chairs with lumbar support, adjustable armrests, and customizable reclining options. Currently, we don’t offer models with heat or massage features.

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Do your chairs support both sitting and reclining positions?

Yes, most of our chairs offer multiple adjustable positions, including a reclining function. This feature allows you to switch between sitting and reclining, offering relaxation and comfort during work breaks.

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Can I customize the chair upholstery or colors?

Currently, we don't offer customization options for upholstery and colors. However, we regularly update our designs, so be sure to check our product page for any new options or announcements.

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Can I test a chair before making a purchase?

We do not offer in-person testing, but provide detailed descriptions, customer reviews, and videos to help you assess our chairs. If you're not satisfied, our return policy allows you to return the chair within a specified period.

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How long does shipping take?

At Chief Chairs, we aim to deliver your order quickly and efficiently. Orders are usually processed within 1-2 business days. Once shipped, you can expect your chair to arrive within 3-5 business days anywhere in the U.S. A tracking number will be provided via email so you can monitor your shipment every step of the way.

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Is there a warranty?

Yes, every Chief Chairs product comes with a 5-year warranty that covers any manufacturing defects or issues with materials and craftsmanship.

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What is your return policy?

We want you to love your Chief Chairs purchase! If you are not completely satisfied, you may return your item within 30 days of delivery for a refund or exchange.

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How do I care for the leather?

Use a soft cloth and leather conditioner to keep it looking new.